Terms of Service

Last updated: 25.07.2026

These Terms of Service ("Terms") govern your use of techverseshop.com and any purchase you make through it. By placing an order you accept these Terms in full. Please read them before you buy.

1. Who we are

The Site is operated by: TechVerse Shop

TechVerse Shop
Registered address: Ossendrofer Weg 54, 50827, Cologne (DE)
VAT number:
Company registration number: 
Email: techverseadm@gmail.com

References to "we", "us" and "TechVerse" mean TechVerse Shop.

2. Who can buy

You may place an order if you are at least 18 years old and legally able to enter into a binding contract. We sell to consumers and, on request, to businesses. Some protections described in these Terms (in particular the right of withdrawal) apply to consumers only.

3. Products and descriptions

We describe every product as accurately as we can, including specifications, materials and compatibility. Photographs are illustrative: colours may vary depending on your screen, and packaging may differ from the images shown.

Where a product is supplied by a third-party manufacturer, technical specifications come from that manufacturer. If you spot an error in a listing, tell us at techverseadm@gmail.com and we will correct it.

Product availability is not guaranteed until we confirm your order. If an item becomes unavailable after you order, we will contact you and offer a replacement, a delay, or a full refund.

4. Prices

Prices are shown in the currency displayed at checkout and include VAT where applicable. Shipping costs are calculated and shown separately before you confirm your order.

We may change prices at any time, but changes never affect orders already placed. If a price is displayed incorrectly due to an obvious error, we may cancel the order and refund you in full — we will always contact you first.

5. How a contract is formed

1. You place an order and receive an automatic acknowledgement email. This is not acceptance.
2. The contract is formed when we send you a shipping confirmation email.
3. If we cannot accept your order, we will tell you and refund any payment in full.

We may decline an order where the product is unavailable, where we cannot authorise payment, where we suspect fraud, or where the order breaches these Terms.

6. Payment

We accept the payment methods shown at checkout. Payment is processed by third-party providers; we never store your full card details on our servers.

Your card is charged when the order is placed. If payment is declined or reversed, we may cancel the order.

7. Shipping and delivery

Delivery terms, times and costs are set out in our Shipping Policy page, which forms part of these Terms.

Risk of loss passes to you when you (or someone you nominate) take physical possession of the goods. Where we arrange the carrier, we remain responsible for the goods until they reach you.

Some of our products ship from suppliers outside Germany. Where this applies it is stated on the product page, along with the expected delivery window. Import duties, if any, are handled as described in the Shipping Policy.

8. Right of withdrawal

If you are a consumer in the EU, you have 14 days to withdraw from your purchase without giving a reason. Full details, conditions and the model withdrawal form are in our Right of Withdrawal page.

9. Returns and refunds

Beyond the statutory right of withdrawal, we operate a 30-day return policy. See Returns & Refunds page.

10. Legal guarantee

Consumers benefit from a legal guarantee of conformity of 24 months from delivery. If a product is defective or does not match its description, you are entitled to repair, replacement, price reduction or termination of the contract, under the conditions set out by law.

This guarantee is free of charge and exists alongside any commercial warranty offered by the manufacturer. Nothing in these Terms limits your statutory rights.

To make a claim, write to techverseadm@gmail.com with your order number and a description of the fault, including photos or video where relevant. We handle warranty claims directly — you do not need to contact the manufacturer or the supplier.

11. Your obligations

You agree not to:

- provide false or misleading information when ordering
- use the Site for any unlawful purpose, or in a way that damages or overloads it
- attempt to gain unauthorised access to any part of the Site or its systems
- copy, scrape or reproduce Site content without our written permission
- resell our products in a way that misrepresents their origin or our brand

12. Intellectual property

All content on the Site — text, images, layout, logos, the TechVerse name and design — belongs to us or our licensors and is protected by intellectual property law. Product images and specifications supplied by manufacturers remain their property.

You may view and print pages for your own personal use. Any other use requires our permission.

13. Our liability

We are liable for foreseeable loss caused by our failure to meet these Terms or by our lack of reasonable care.

We are not liable for:

- loss that was not foreseeable at the time the contract was formed
- business losses, including lost profit, lost revenue or business interruption
- damage caused by your failure to follow the manufacturer's instructions
- delays caused by events outside our reasonable control (see clause 14)

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for defective products under product liability law, or for any liability that cannot be excluded by law.

14. Events outside our control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control — including natural disasters, war, epidemics, strikes, carrier failures, customs delays, or failure of public networks. If such an event occurs, we will tell you and either extend the delivery time or, if the delay is substantial, cancel the order and refund you in full.

15. Personal data

We process personal data as described in our Privacy Policy page.

16. Complaints and dispute resolution

If something goes wrong, contact us first at techverseadm@gmail.com. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

If we cannot resolve the matter, you may be entitled to refer it to an alternative dispute resolution (ADR) body. Details of the relevant body are available on request at techverseadm@gmail.com.

17. Changes to these Terms

We may update these Terms. The version that applies to your purchase is the one published on the Site when you placed your order. Material changes will be announced on this page with a new "last updated" date.

18. Governing law and jurisdiction

These Terms are governed by the laws of Germany. If you are a consumer, you also benefit from any mandatory protections of the country where you live, and you may bring proceedings in the courts of that country.

19. Contact

TechVerse Shop
Ossendorfer Weg 54, 50827 Cologne (DE)
Email: techverseadm@gmail.com
Phone:
VAT: