Returns & Refunds

Last updated: 25.07.2026

Our commercial return policy gives you 30 days to change your mind — more than the law requires. This sits on top of your statutory rights, which we describe at the end and never limit.

1. The short version

  • 30 days from delivery to return anything
  • Return shipping is free
  • Refund within 14 days of us receiving the item
  • Defective items: replaced or refunded, always at our cost

2. What can be returned

You can return an item if:

  • it is within 30 days of delivery
  • it is in resalable condition — complete with accessories, manuals and original packaging
  • it has not been damaged through use beyond normal inspection

You may unpack an item and test it as you would in a shop. That's not "using" it, and it doesn't affect your return.

3. What cannot be returned

  • In-ear headphones and earbuds once the hygiene seal is broken — for health reasons, in line with EU consumer law
  • Items made to your specification or personalised
  • Items visibly damaged through misuse, drops, liquid or unauthorised repair
  • Items returned without accessories or essential components

If an item arrives sealed and you're unsure, contact us before opening it and we'll advise.

4. How to return something

  1. Email techverseadm@gmail.com with your order number and which item you're returning
  2. We reply within 24 hours with a prepaid label and the return address
  3. Pack the item securely — ideally in its original box, inside an outer carton
  4. Drop it off with the carrier and keep the receipt

Don't ship anything back before contacting us. Unannounced returns can't be matched to an order and slow everything down.

5. Refunds

Once we receive and check the item — usually within 2 working days of arrival — we issue your refund.

  • Refunded to the original payment method
  • Processed within 14 days of receipt at the latest, normally much faster
  • Your bank may take a further 3–5 working days to show it
  • The original standard shipping cost is refunded too, on full-order returns

If you paid for express delivery and return the order, we refund the standard shipping rate rather than the express premium.

6. Exchanges

We don't process exchanges directly — it's slower for you. Return the item for a refund and place a new order; the two run in parallel, so you get the right product faster.

If you need a different size or variant of a defective item, tell us and we ship the replacement immediately without waiting for the return.

7. Faulty or incorrect items

If an item arrives damaged, defective, or isn't what you ordered:

  1. Email techverseadm@gmail.com within 48 hours of delivery
  2. Include your order number, a description, and photos or a short video
  3. We arrange a replacement or a full refund — your choice
  4. You pay nothing, and in most cases we don't ask you to send the faulty item back

This applies regardless of the 30-day window: a fault that appears later is covered by the legal guarantee below.

8. Legal guarantee — 24 months

Every product carries a 24-month legal guarantee of conformity from delivery. If a product develops a fault that isn't caused by misuse, you are entitled to repair, replacement, price reduction or termination of the contract, under the conditions set by law.

For the first 12 months, a fault is presumed to have existed at delivery unless we can show otherwise.

We handle warranty claims ourselves. You deal with us, not with the manufacturer or the supplier — write to techverseadm@gmail.com with your order number and what's wrong.

9. Right of withdrawal

Separately from this policy, EU consumers have a statutory 14-day right of withdrawal. It has its own conditions and its own model form: see Right of Withdrawal.

Where the two overlap, whichever is more favourable to you applies.

10. Orders cancelled before dispatch

If you cancel before we ship, we refund you in full, no questions. Email techverseadm@gmail.com as soon as possible — once a parcel is with the carrier we can't recall it, and it becomes a standard return.

11. Contact

techverseadm@gmail.com — replies within 24 hours on working days.

TechVerse Shop

Ossendorfer Weg 54, 50827 Cologne, Germany

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