Right Of Withdrawal
Last updated: 25.07.2025
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This is a statutory right and it applies in addition to our commercial 30-day return policy.
1. When the 14 days start
The withdrawal period expires 14 days from the day on which you — or a third party you nominated, other than the carrier — take physical possession of the goods.
- Single item: 14 days from delivery of that item
- Multiple items in one order, delivered separately: 14 days from delivery of the last item
- An item delivered in several lots: 14 days from delivery of the last lot
To meet the deadline, it is enough that you send your communication before the 14-day period expires.
2. How to withdraw
Tell us clearly that you wish to withdraw. You can:
- email us at techverseadm@gmail.com with your order number, or
- send the model withdrawal form below by email or post, or
- send any other unambiguous written statement
A statement by phone is not sufficient on its own — we need it in writing so both sides have a record.
We will acknowledge receipt of your withdrawal without delay.
3. Sending the goods back
Send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing.
Return address: TechVerse Shop — Returns Ossendorfer Weg 54, 50827 Cologne, Germany
Do not send anything back before contacting us. We will confirm the correct return address, which for some items may differ from our registered address.
Return shipping costs: we cover the direct cost of returning the goods. We will send you a prepaid label or reimburse the cost you incur.
4. Your refund
We will refund all payments received from you, including the standard delivery cost you originally paid.
- If you chose a more expensive delivery method than our cheapest standard option, we refund the standard cost only.
- We refund without undue delay and no later than 14 days from the day we are informed of your withdrawal.
- We may withhold the refund until we receive the goods back, or until you supply evidence that you have sent them — whichever is earlier.
- We refund using the same payment method you used, unless you expressly agree otherwise. The refund costs you nothing.
5. Condition of the goods
You may handle and inspect the goods as you would in a physical shop — unpack them, look at them, check they work.
You are liable for any diminished value resulting from handling that goes beyond that. In practice: testing a pair of headphones is fine; using them for two weeks, damaging them, or discarding the packaging and accessories is not, and we may deduct a corresponding amount from your refund.
Where a deduction applies we will explain it to you in writing before processing the refund.
6. Exceptions
The right of withdrawal does not apply to:
- sealed goods unsealed after delivery which are not suitable for return for health or hygiene reasons — this includes in-ear headphones and earbuds once the hygiene seal is broken
- goods made to your specifications or clearly personalised
- sealed audio or software recordings unsealed after delivery
- digital content supplied without a physical medium, once performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal
Where an exception applies to a product, we state it clearly on the product page before you buy.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To TechVerse Shop Ossendorfer Weg 54, 50827 Cologne, Germany
Email: techverseadm@gmail.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():
Ordered on () / received on (): _____
Order number: _____
Name of consumer(s): _____
Address of consumer(s): _____
Signature of consumer(s) (only if this form is notified on paper): _____
Date: _____
() Delete as appropriate.*
Questions
Write to techverseadm@gmail.com We reply within 24 hours on working days.